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I live out of state

Managing a parent's care from somewhere else, without moving them twice.

Quick answer

Managing a parent's care from somewhere else, without moving them twice.

HomeBy SituationI live out of state

Distance makes everything slower. The goal is a setup that does not require you to be there to work.

Short answer

Managing a parent's care from somewhere else, without moving them twice.

What to do, in order

  1. Build a plan that survives a bad-weather week. The test of a setup is whether it holds when you cannot get on a plane and nobody can safely drive to check.
  2. Recruit local eyes. A Meals on Wheels driver at the door several days a week notices things a weekly phone call will not.
  3. Get the paperwork in place early. Medical power of attorney, HIPAA authorisations, and being listed as an authorised contact.
  4. Establish one local point of contact. A geriatric care manager, a trusted neighbour, or an advisor.
  5. Visit at an unhelpful time. Arrive on a weekday evening rather than for a planned weekend.

Questions families ask

Is contacting the ombudsman free, and will it cost my family anything?

Yes, the Long-Term Care Ombudsman Program is entirely free and independent -- there is no cost to a Staten Island family for contacting CIDNY's program or the statewide LTCOP hotline, and using the service does not create any billing relationship or fee.

Can the ombudsman attend a care planning conference with my parent's facility?

Yes -- with the resident's consent, an ombudsman representative can attend a care planning conference or similar meeting to help ensure the resident's own preferences are represented and heard, particularly in situations where family and facility staff see the care plan differently.

How do I report suspected abuse or neglect on Staten Island?

Staten Island's borough Adult Protective Services office is reachable at (929) 221-8794. The citywide DSS-OneNumber referral line -- covering all five boroughs -- is (718) 557-1399, Monday-Friday 9am-5pm; say "APS" when prompted. If someone is in immediate danger, call 911 instead.

Not sure where to start?

Answer five questions and a local advisor will come back with senior care options in your area that actually fit your situation and budget. It is free, and there is no obligation.

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